Customer Service Representative

Primary Duties
  • Connect customers to information and resources in a clear and pleasant manner while managing multiple inquiries.
  • Intake, Diagnose, & solve basic and complex customer questions or issues with Universal’s supported solutions.
  • Resolve issues that may not have standard documentation, while documenting the issue & resolution in a clear manner.
  • Must be willing to show your work.
Basic Qualifications
  • Prior help desk experience providing software support to external customers.
  • Technical aptitude and troubleshooting skills.
  • Ability to resolve challenging issues in an effective manner.
  • Capable of thinking on your feet, working well a team atmosphere, self-motivated, and a dedication and commitment to the job at hand.
  • Looking for someone with a great attitude that is willing to learn and progressively strive to advance both professional and personally.

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