- Connect customers to information and resources in a clear and pleasant manner while managing multiple inquiries.
- Intake, Diagnose, & solve basic and complex customer questions or issues with Universal’s supported solutions.
- Resolve issues that may not have standard documentation, while documenting the issue & resolution in a clear manner.
- Must be willing to show your work.
- Prior help desk experience providing software support to external customers.
- Technical aptitude and troubleshooting skills.
- Ability to resolve challenging issues in an effective manner.
- Capable of thinking on your feet, working well a team atmosphere, self-motivated, and a dedication and commitment to the job at hand.
- Looking for someone with a great attitude that is willing to learn and progressively strive to advance both professional and personally.