Universal's 2019 Users Conference

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When: September 10th & 11th, 2019

Where: JW Marriott in Grand Rapids, Michigan

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Call for Sponsorship!

We are accepting Platinum, Gold, and Silver level sponsorships. To hear more about the benefits of each level please contact Lisa Anderson at lisaa@universalss.com or (810) 653-5000 x 334.


This Year's Theme

Users Conference 2019 - Universal Software Solutions - BRIDGING_GAPS_TOGETHER_TEXTVisiting Grand Rapids, a town full of bridges, reminded us what's so different about Universal Software Solutions and it's Clients. We hope you love every aspect of our solutions, and we are committed to continue improving the user experience in every area; but we also are interested in being a part of your journey in other ways! Have a homegrown piece that works well for you? Great!  Our API should be able to deliver a smooth experience. Using a third party solution for one aspect? Let's integrate! Let's bridge those gaps, together.


About The Event

Attendees of all types, from C-Suite execs to Service Reps, can expect two days of sessions related to Post-Acute healthcare with a focus on how to maximize & streamline efficiency with HDMS. Sessions will vary in style from workshop, multi-presenter discussion, and panels.

Trying to decide who should attend from your organization? Networking during this event is a huge draw, as attendees will be surrounded by their peers and encouraged to make new connections as we host a casual Welcome Night on Monday Sept 9th, and in our Fun Night Competition on Tuesday Sept 10th.

Executives can expect  to experience big picture sessions from professional coaches and Universal Client Innovators who have met the challenges of their market head on. Schedule one on one time with our sponsors to talk about existing vendor, service, or connectivity relationships; or begin new ones!

Management attendees can expect to see all of the new features of HDMS and StowPoint products in sessions where the software is live and incorporated into each lesson. Attend sessions that provide the shortcuts & decision points that will allow providers to bridge the gaps in service, inventory, and billing processes and with integration tools!

Team Leads, Super Users, & Everyday Users should expect to learn about areas of HDMS and StowPoint they are unfamiliar with or not utilizing. Attending live sessions will allow for a more immersive experience, empowering these users to head back to home base and disseminate the information that is most critical to their organizations. 

Customer Service & General Staff: now offering a Certified Durable Medical Equipment Specialist (CDME) program AT THIS CONFERENCE! Click the session details link to read more.

Take me to session details!


About the Venue

The JW Marriott is situated on the Grand River and boasts luxurious event space and rooms, perfect for our event. Outside of the beautiful accommodations, the JW Marriott is surrounded by the thriving beer, art, and culture that Grand Rapids has become famous for. This is a town that shouldn't be missed!

We have negotiated a special room rate, as well as a special rate for the hotel's onsite parking garage or valet services for overnight guests.

Use the button below to take advantage of event discount!

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Parking @ JW- Day Rates

If you are driving in for the day, the JW Marriott parking garage that is onsite is available for you to use! Day Rates are as follows:

Self-Parking Passes

Half Hour Pass  $3.00 each

One Hour Pass  $6.00 each

Two Hour Pass $12.00 each

Four - Eight Hour Pass $24.00 each

Day Business Pass $36.00 each


Getting Here

Our venue is located just 18 minutes from Gerald Ford International Airport (GRR), 1 hour 37 minutes from Bishop International Airport (FNT), and 2 hours 17 minutes from Detroit Metropolitan Airport (DTW).

The hotel is located at:

JW Marriott Grand Rapids
235 Louis Campau St. NW
Grand Rapids, Michigan 49503


Exploring the City

"Friendly, accessible and cultured … aka Beer City USA, this place knows when it’s time to let loose. " Expedia 2017

If you're coming in early, in addition to using our room discount, you will have an adventure you'll never forget. Check in with our friends at Experience Grand Rapids to make the most of your trip!

Here are just a few fantastic options: (click to explore)

Users Conference 2019 - Universal Software Solutions - beer_city     Users Conference 2019 - Universal Software Solutions - artprize     Users Conference 2019 - Universal Software Solutions - ford_museum    Users Conference 2019 - Universal Software Solutions - downtown_market    Users Conference 2019 - Universal Software Solutions - dash    Users Conference 2019 - Universal Software Solutions - john_ball_zoo


Fun Night

After Session Day One, on Tuesday September 10th we will host a competition style Fun Night. Food & Drinks will be provided at The Knickerbocker New Holland Brewery, as well as Family Game Night!

Start planning your team now to compete against your peers in a series of trivia & family game night style games at the brewery!

Check out The Knickerbocker by clicking on the picture:

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