Careers

Customer Service Rep

Please send your resume to resumes@universalss.com
 
Customer Service Rep - Careers and Job Opportunities From Universal Software Solutions - csr
With us, it's personal. 
 
We take Customer Support very seriously, and we work closely with our clients. In this role, you will be joining a well established team of people that will empower you to master the job. 
 
Our  Reps come from all backgrounds, both in the markets we service and from other fields. Two things they all have in common: stick-to-it-ive-ness & great communication skills.
 
 
 

Primary Duties

  • Connect customers to information and resources in a clear and pleasant manner while managing multiple inquiries.

  • Intake, Diagnose, & solve basic and complex customer questions or issues with Universal’s supported solutions.

  • Resolve issues that may not have standard documentation, while documenting the issue & resolution in a clear manner.

  • Must be willing to show your work.

Basic Qualifications

  • Prior help desk experience providing software support to external customers.

  • Technical aptitude and troubleshooting skills.

  • Ability to resolve challenging issues in an effective manner.

  • Capable of thinking on your feet, working well a team atmosphere, self-motivated, and a dedication and commitment to the job at hand.

  • Looking for someone with a great attitude that is willing to learn and progressively strive to advance both professional and personally.

Please send your resume to resumes@universalss.com

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